Q1: How long does it take to ship my order?
Turnaround times vary between 1 to 3 days for processing demand on the item. Standard products are generallyshipped the same day, while refrigerates products may take longer.
Q2: How long does shipping take?
Shipping generally takes 1 – 2 days for WA and 3 – 5 days for the rest of Australia.
Q3: Are your laboratory peptides accredited?
Yes, our laboratory research peptides have undergone strict quality standards and complies with recognized healthcare regulations. The minimum purity we accept is 99% with the majority being over 99.5%.
Q4: How can I track my order?
You can track your order on our tracking page or by checking your emails for the tracking number provided. If you search “Neuratide Tracking” in your email app it should show up.
Q5: Can you offer bulk discounts?
Yes, we provide discounts for larger quantities. Contact us via WhatsApp to get a custom quote.
Q1: How long does it take to receive test results?
Turnaround times vary depending on the test type. Routine tests are often available within 24 hours, while specialized tests may take longer.
Q2: Do I need an appointment for laboratory testing?
Appointments are recommended for faster service, but walk-ins are accepted for most routine tests.
Q3: Are your laboratory services accredited?
Yes, our laboratory follows strict quality standards and complies with recognized healthcare regulations.
Q4: How can I book a test or consultation?
You can schedule an appointment through our online booking system or by calling our lab reception. Walk-in services are also available, depending on the test type.
Q5: Can your lab support research projects?
Yes, we provide research-grade testing, sample analysis, and data support for academic, clinical, and industrial research projects. Contact our Research Services team for collaboration inquiries.
